Customer Service Professional with experience at UL Solutions, SpotOn, and American Express. Skilled in problem resolution, billing interpretation, and client support. Recognized for clear communication, empathy, and a proactive approach in fast-paced environments. Adept at managing documentation, supporting sales, and collaborating with teams to streamline operations. Motivated by continuous learning and committed to delivering high-quality service. Seeking to leverage expertise in customer support and operations for further professional growth.

Delivered high-quality support to clients by resolving inquiries, troubleshooting issues, and ensuring customer satisfaction across multiple channels. Maintained accurate records, managed service requests, and collaborated with internal teams to streamline operations. Known for clear communication, empathy, and a proactive approach to problem-solving in fast-paced environments.

Customer Service Professional

Supported billing operations for SpotOn customers across the United States by reviewing and interpreting billing cycles, account adjustments, and transaction details. Ensured accuracy and clarity in financial statements while assisting internal teams with issue resolution and customer inquiries. Provided billing interpretation, adjustments, credits, and follow-up in special cases via email and outbound calls.

Statement and Billing Department

Handled payment processing and reporting, statement and billing interpretation, and provided orientation and follow-up to clients.