Mohammed Alalim
Experienced in digital banking, compliance, and operational support with a growth mindset.
Riyadh, SA
Full time/Project based
On-site/Hybrid/Remote
Experienced digital banking and customer service professional with a strong background in compliance and operational support. At Alinma Bank, provided...
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My Career Journey
1/3
Alinma Bank
Digital Banking Support
Sep 2024 - Present | 1y 8m
Riyadh, SA
Provided support across digital banking platforms, focusing on login and transaction-related issues. Maintained detailed logs, investigated incidents, and created a training manual to boost team efficiency....
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Allianz Saudi Fransi Insurance
Customer Complaints Executive
Sep 2022 - Sep 2024 | 2y
Riyadh, SA
Aligned complaint procedures with Insurance Authority requirements. Led a compliance initiative on data privacy, coordinated with Business Continuity, managed regulatory complaint reports, handled customer...
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Mace Environmental Services
Senior Account Supervisor
Jan 2021 - Sep 2022 | 1y 8m
Riyadh, SA
Strategized and implemented schedules for key accounts, ensured service delivery, organized documentation, conducted meetings with key accounts, and prepared performance reports.
Governance
Quality Assurance
Analytical Skills
Time Management
Problem Solving
Professional Responsibility
Troubleshooting (Problem Solving)
Business Ethics
Organizational Awareness
Cooperative Learning
Teamwork
Critical Thinking
Systems Thinking
Analytical Thinking
Accountability
Most proud of (3/3)
1st
Strengthened audit visibility across digital banking functions
2nd
Reduced workflow confusion through smart UI improvement ideas
3rd
Turned production issues into product improvement ideas
Career Highlights
1/1
Corporate Internet Banking – CIB
Digital Banking Support
Saudi Arabia, 2024
I manage production issues impacting corporate clients and work closely with tech, operations,...
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Fun fact about me
I rock climb in my free time, it’s my way of clearing my head
My values
Accountability
Communication
Continuous Learning
Consistency
Ethical Behavior
Flexibility
Work-Life Balance
Trustworthiness
Risk-Taking
Respect
Responsibility
Honesty
Quality
Education
Arab Open University
Business Administration (Systems)
Ongoing
International Aviation Technical College
Aircraft Maintenance Engineering
2019
Certifications & Qualifications
IFCE Third Edition
The Financial Academy2026
Forward Program
McKinsey Academy2026
Anti-Money Laundering
Doroob2026
Professional Certificate in Insurance Basics
Doroob2026
CDMP (DAMA) - Associate, In Progress
DAMA2026
Language(s) I speak
Arabic
Fluent
English
Fluent