Miguel Ayuso Garcia
Transforming IT & business operations with strategic leadership and digital innovation.
Mexico City, MX
Full time
On-site/Hybrid/Remote
Senior bilingual IT & Business Development Director with 20+ years of experience leading digital transformation, client management, PMO, and global IT...
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My Career Journey
1/6
Kynaxis
Head of Business & Operations, Country Manager
Feb 2025 - Present | 1y 5m
Mexico City, MX
Launched and built Kynaxis' Mexico operation from the ground up, aligning sales, operations, customer success, and strategic alliances. Designed processes for onboarding and adoption for clients like BBVA...
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Grupo Sellcom
Director of Networks & Systems Integrators, Chief Business Technology
May 2018 - Feb 2025 | 6y 9m
Mexico City, MX
Defined and led the full solutions portfolio in networks, monitoring, and observability for enterprise financial and telecom clients. Managed end-to-end project lifecycles, C-level strategy, and a team...
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Gestact
General Director of Consulting and Advanced Services
Dec 2015 - Apr 2018 | 2y 4m
Mexico City, MX
Oversaw consulting and services for large enterprises with full P&L accountability, building a scalable business unit, and developing sustainable pipelines. Scaled the team from 1 to 80 in 2 years, secured...
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Arca/Guros
Operations and Systems Director, COO, CTO
Jul 2013 - Dec 2015 | 2y 5m
Mexico City, MX
Launched and structured the company's operational and technology backbone, including core processes, networks, payment, CRM, and B2B/B2C strategy. Managed recruiting, ITSM lifecycle, and drove go-to-market...
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AnyHelp Brazil (ManpowerGroup)
Operations Management, Project and Services Management
Jan 2012 - Jul 2013 | 1y 6m
São Paulo, BR
Led the launch and scaling of AnyHelp's first international operation in Brazil, developed strategic accounts, and managed end-to-end IT projects for operational and financial viability. Supervised teams,...
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AnyHelp International (ManpowerGroup)
Projects and Services Manager
Jun 2011 - Jul 2013 | 2y 1m
Madrid, ES
Managed multidisciplinary teams and projects for Tier-1 clients like IBM, Banco Popular, and MAPFRE. Ensured SLA compliance, operational continuity, strategic sales support, and business growth. Oversaw...
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Adaptability
Active Listening
Adaptive Leadership
Consultative Approaches
Coaching
Active Learning
Emotional Intelligence
Evaluating Staff
Delegation Skills
Most proud of (2/3)
1st
Launched and built Kynaxis' Mexico operation from the ground up, establishing a multi‑million‑dollar commercial pipeline.
2nd
Scaled Gestact from a 1‑person startup to an 80‑person business unit and managed full P&L accountability.
Career Highlights
1/2
General Director, Gestact (Dec 2015 – Apr 2018)
Scaled Gestact from 1 to 80 and built P&L-ready unit
Mexico City, MX, 2018
In 2015–2018 as General Director at Gestact I transformed a one-person operation into an 80‑person,...
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Led AnyHelp's Brazil market entry
Launched AnyHelp’s first international operation in Brazil
São Paulo, 2013
At AnyHelp I led the company's first international expansion into Brazil. Facing low brand recognition,...
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My values
Adaptability
Communication
Continuous Learning
Empowerment
Customer-Centricity
Education
University of Wales – Cardiff Institute
Business Information Systems
Ongoing
Vodafone / CEU New Technologies Institute
Telecommunication and IT Systems
Ongoing
Certifications & Qualifications
Coursiv Master in Claude AI Certificate
Coursiv2026
Coursiv Master in Deepseek AI Certificate
Coursiv2026
Cybersecurity Career Starter Certification (CCSC)
2026
Coursiv Master in Perplexity IA Certificate
Coursiv2026
Creativity: Generate Ideas in Greater Quantity and Quality
2026
Generative artificial intelligence to drive creative problem-solving
2026
Coursiv Master in Gemini AI Certificate
Coursiv2026
Elastic Security for SIEM - Elastic Training Program
Elastic2025
Elastic Observability Engineer - Elastic Training Program
Elastic2025
Elastic Data Analysis with Kibana - Elastic Training Program
Elastic2025
Coursiv Master in Stable Diffusion IA Certificate
Coursiv2025
Coursiv Dall-E AI Certificate
Coursiv2025
Coursiv Jasper AI Certificate
Coursiv2025
Coursiv ChatGPT Certificate
Coursiv2025
Elastic Accredited Sales Specialist: Security
Elastic2023
Elastic Accredited Sales Engineer: Observability
Elastic2023
Elastic Accredited Sales Specialist: Enterprise Search
Elastic2023
Elastic Accredited Sales Specialist: Observability
Elastic2023
Elastic Accredited Sales Professional
Elastic2023
ITIL V.3 Foundation Certificate in IT Service Management
2011
Award for final degree project
Vodafone / CEU New Technologies Institute2006
Language(s) I speak
Spanish
Fluent
English
Fluent
Portuguese
Beginner