Certified Internal Auditor (CIA)

Quality Manager (QM)

Dynamic Certified Internal Auditor and Compliance Quality Control Manager with extensive experience in compliance, quality assurance, and risk management across regulated industries such as e-commerce, legal compliance, and financial services. Skilled in implementing compliance frameworks, auditing processes, and improving operational workflows. Proficient in cryptocurrencies, AI, AML, KYC, EDD/CDD, and quality control standards such as ISO 9000 ff. Strong problem-solving skills, analytical thinking, and the ability to influence stakeholders at all levels. Recent roles include Quality Assurance Compliance Manager at MetaWin Ltd. and Compliance Manager at Daisy Limited, focusing on process optimization, regulatory compliance, and operational excellence. Motivated by continuous improvement and a passion for mentoring teams and driving cross-departmental collaboration.

Quality Assurance Compliance Manager – Operational Excellence

Compliance Manager AML, Fraud, Risk - Process Improvement

Maintained and optimized the quality management system for consistent operations. Managed SOPs and training for effective processes and employee growth. Monitored GDP regulations and quality alerts to manage risks. Handled change control, non-conformities, complaints, and CAPA for continuous improvement. Collected and analyzed quality KPIs to ensure robust local processes. Oversaw suppliers and customers to meet quality standards. Performed risk assessments and audits of suppliers. Led readiness for inspections and audits by authorities or partners. Planned and executed annual audit projects. Evaluated and optimized processes, structures, and operations. Reviewed compliance, effectiveness, and purpose of processes and policies. Continuously monitored control mechanisms. Investigated fraud cases and safeguarded client assets. Managed audit software and became key user. Advised and collaborated with audit, local management, and senior leadership. Provided training and employee development. Enhanced compliance frameworks in AML, EDD/CDD, and fraud/security management. Developed process strategies to mitigate risks and improve efficiency. Provided consulting and support for planning, tracking, and executing projects. Developed and implemented project plans aligned with business objectives. Coordinated migrations, ensuring quality standards. Delivered project progress reports and addressed escalations. Led legacy system decommissioning and smooth transitions. Managed end-to-end software implementation, including testing, integration, and training. Developed and enforced SOPs to ensure compliance with quality standards. Delivered project milestones, facilitated go-live, and ensured compliance. Led cross-departmental collaboration and strengthened partner relationships.