Maximiliano Varin
Driving scalable digital payment operations through AI and strategic leadership.
Full time
On-site/Hybrid/Remote
Product, operations, and digital transformation leader with over 25 years in financial services. Extensive experience designing and scaling high-volume...
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My Career Journey
1/6
Corefone by Domus Global (Service for AstroPay)
Account Manager LATAM / Customer Experience & Operations Manager
May 2024 - Present | 2y 5m
Buenos Aires, AR
Led AstroPay's regional BPO operations spanning Argentina, Brazil, and LATAM, coordinating a 30+ team to optimize financial service flows. Drove a 20% reduction in resolution time and 12% decrease in turnover...
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Assurant
Unit Manager - Global Capability Center
Jul 2022 - Feb 2024 | 1y 7m
Buenos Aires, AR
Managed a 25-member team supporting U.S. B2B financial operations, ensuring service continuity and compliance. Enhanced SLA by 15% and reduced errors by 18% through dashboards and playbooks. Orchestrated...
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Santander Argentina
Banking Operations and Customer Experience Supervisor
Apr 2017 - Nov 2021 | 4y 7m
Buenos Aires, AR
Supervised front- and back-office operations in banking channels, driving alignment of commercial and operational goals. Increased KYC process compliance by 25% and sustained NPS targets through redesigning...
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Citibank N.A.
Senior Assistant Manager - Card Operations, Authorizations & Fraud
Jan 2012 - Mar 2017 | 5y 2m
Directed authorization operations and fraud prevention for Argentina, Uruguay, Paraguay and Chile, managing 100+ operators. Successfully reduced transactional fraud by 15% and maintained SLAs above 95%...
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Citibank N.A. / Diners Club
Night Shift Call Center Supervisor / Assistant Manager
Jan 2002 - Dec 2011 | 9y 11m
Oversaw Regional Authorization Center operations for Argentina, Uruguay and Paraguay, supporting high-value overnight transactions. Improved response times by 20% and managed critical exceptions under...
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Citibank N.A.
Citigold & Citiphone Banking Representative
Jan 1996 - Jan 2002 | 6y
Delivered personalized banking to high-net-worth Citigold clients, ensuring first-contact resolution for accounts and investments.
Education
Universidad Argentina John F. Kennedy
Demography and Tourism
Ongoing
Certifications & Qualifications
Executive Program in Agile Methodologies & Product Management
2026
Specialization in Analytics, Data-Driven Operations & CX
2026
Training in Applied AI & Operational Automation
2026
Language(s) I speak
Spanish
Fluent
English
Fluent
Portuguese
Intermediate
French
Intermediate