CEFR Certificate – English Language, Level B2

CEFR Certificate – French Language, Level B1

Professional with over four years of experience in the insurance sector, skilled in back-end, back-office, and front-end operations, as well as customer support. Experienced in coordinating with brokers, insurance companies, and service providers to ensure operational efficiency and optimize business processes. Analytical and proactive, focused on continuous improvement and achieving organizational goals. Currently working at Aon S.p.A. Insurance & Reinsurance Brokers while pursuing a Master of Laws (LL.M.) at Sapienza University of Rome – Unitelma. Holds a Bachelor's Degree in Legal Services from University of Milano-Bicocca.

Analysis and review of pre-contractual and contractual proposals and documents to ensure legal compliance for clients. Enhancing customer satisfaction through proactive strategies for problem identification and resolution. Analysis, implementation, and development of features in collaboration with Business, IT teams, and service providers.