Full Stack Web & Android Development

Customer Success and Operations professional with experience in SaaS startups, specializing in customer operations, cross-functional project management, and AI-driven workflow design. Proven track record building customer support infrastructures at Mayven, leading technical support at Fast Simon, and managing high-budget campaigns at StreamElements. Adept in CRM selection and automation, stakeholder collaboration, and maximizing customer value. Passionate about leveraging technology to deliver scalable solutions and operational excellence. Aspires to continue creating impactful customer experiences and drive growth within innovative tech environments.

Built and launched Mayven's U.S. Customer operations from the ground up, established scalable support processes and operational infrastructure, implemented and scaled Gorgias as CRM, worked with Product and Engineering to improve onboarding and product adoption, designed AI voice agent workflows.

Customer Success & Operations Manager

Led technical customer escalations, collaborated across teams to improve experience and adoption, and improved support process efficiency through automations and standardization.

Technical Customer Support Manager

Managed end-to-end sponsorship and performance campaigns, coordinated cross-functional teams, managed campaign budgets of $250K–500K, ensured on-time delivery, built client relationships, analyzed campaign performance, and provided strategic recommendations.