Drove customer success through proactive communication, account management, and promoting new features. Organized workshops and trainings to increase engagement and achieved an 85% retention rate. Identified...

Managed 300 customers, drove onboarding and adoption to achieve 90%+ retention. Provided ongoing support and served as trusted advisor, ensured clients' satisfaction with 10 positive reviews monthly. Kept...

Managed 40 clients with personalized support, maintained communication, and contributed directly to enhanced customer experience by advocating needs with internal teams and improving processes.

Led a team of 8 support reps, conducted bi-weekly meetings, improved team performance, closed ~50 tickets/agent/day. Monitored stats to identify trends and acted proactively. Managed daily schedules for...

Understood customers’ retail operations, tailored recommendations, and collaborated cross-functionally to resolve issues improving resolution time. Standardized workflows to boost efficiency by 15% Qo...

Analyzed customer feedback to drive enhancements, boosting customer satisfaction to 90%. Improved retention by 80% QoQ and generated $10K additional monthly revenue through upsell opportunities.

Managed team of 25, optimized shift scheduling, and ensured operational efficiency. Improved troubleshooting speed by 70% and maintained 85% SLA adherence, reducing client issues by 60% and achieving 85%...