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Mario Flores Matamoros
Empathetic customer experience professional skilled in stakeholder support and digital platforms.
Azcapotzalco, Ciudad De México
Full time
Hybrid
Customer Experience professional with over 8 years of client-facing roles across nonprofit, corporate, and community sectors. Recent experience includes...
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My Career Journey
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1/4
ERM Mexico
Community & Stakeholder Support
Oct 2025 - Feb 2026 | 4m
Supported community engagement and stakeholder communication processes in infrastructure and sustainability projects. Assisted in handling community concerns, documenting feedback, and supporting issue...
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United Way Mexico
Project Manager
Feb 2022 - Oct 2025 | 3y 8m
Served as a key point of contact for community partners, volunteers, and institutional stakeholders. Responded to inquiries, requests, and operational issues, ensuring timely resolution and follow-up....
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Impact Hub
Community Developer
Jul 2017 - Jan 2018 | 6m
Acted as a front-facing liaison for entrepreneurs, partners, and event participants. Supported the organization and execution of events, workshops, and networking sessions. Provided guidance and information...
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TTEC
Customer Support Specialist
Mar 2014 - Mar 2017 | 3y
Provided inbound customer support via phone and email in a high-volume environment. Delivered personalized, empathetic service while resolving technical and account-related issues. Troubleshot app functionality...
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Education
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Universidad del Claustro de Sor Juana
Studies and Culture Management
2022
Universidad Autónoma de la Ciudad de México
Culture and Communication
2020
Language(s) I speak
Spanish
Fluent
English
Fluent
French
Beginner