Mario Alberto Ferrer López
People-focused leader driving customer success and operational excellence through KPIs and coaching.
Full time
On-site/Hybrid/Remote
Operations and customer success leader with over 5 years of experience in service, operations, and sales, including 4+ years leading high-performing teams....
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My Career Journey
1/5
Sarchentu
Team Lead Supervisor - Operations & People Management
Mar 2025 - Jan 2026 | 10m
Led and supervised frontline operations teams, ensuring alignment with KPIs, SLAs, and operational targets. Conducted weekly 1:1s, coaching sessions, and performance reviews, supporting professional growth...
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Wing
Principal Customer Success Team Lead
Aug 2024 - Mar 2025 | 7m
Led customer success consultants across case and pipeline management, ensuring consistent SLA delivery. Collected and analyzed frontline insights to inform leadership and process improvements. Mentored...
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One Park Financial
Sales Closer
Mar 2024 - Aug 2024 | 5m
Goal-oriented inside sales professional supporting small business clients. Managed inbound and outbound communications to build long-term relationships.
Teleperformance
Team Leader
Aug 2020 - Jan 2024 | 3y 5m
Managed and developed a team of 20+ agents, driving performance in a high-volume BPO environment. Achieved 93% KPI compliance across internal and external performance metrics. Led coaching initiatives,...
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Teleperformance
Customer Service Associate / Floor Support
Jul 2019 - Aug 2020 | 1y 1m
Delivered customer support while consistently meeting KPI targets. Provided operational and floor support to leadership teams.
Education
Instituto Politécnico Nacional
Mechanical Engineering
Ongoing
Certifications & Qualifications
Certification in Operations
2026
Certification in Telecommunications
2026
Certification in Industrial Processes
2026
Language(s) I speak
Spanish
Fluent
English
Fluent
German
Intermediate