Owned the end-to-end membership renewal process for GI+ customers, managed renewals pipeline and revenue forecasting, designed and implemented onboarding and renewal workflows, partnered with internal...

Managed full lifecycle of transportation providers including sourcing, negotiation, onboarding, and training. Monitored service KPIs and SLAs, led initiatives for performance improvement, coordinated cross-team...

Coordinated operational transition post-acquisition, maintained service during platform migration, mapped and documented processes, managed multiple transition workstreams, trained teams on new systems....

Built and managed provider network across Americas, led negotiations and managed strategic supplier relationships to ensure service quality. Successfully preserved operational continuity during a financial...