Maria del Rosario Conte
Delivering exceptional customer experiences with 9+ years in finance and client success.
Buenos Aires, AR
Full time
Remote
Marketing graduate with over 9 years of experience in banking, customer success, account management, and customer service. Recognized for strong client...
Show more
Hit play to meet me
00:00
/
00:00
My Career Journey
1/5
PJ DISTRIBUTORS
Customer Service Representative
Aug 2025 - Present | 1y 2m
Provided end-to-end customer support via WhatsApp, phone, and email for clients across the USA, Latin America, and the Caribbean. Streamlined the onboarding process to improve platform adoption. Generated...
Show more
PJ DISTRIBUTORS
Customer Success Management Specialist
Jan 2026 - May 2026 | 4m
Managed post-sale relationships for university partners and student groups, ensuring smooth program delivery and an exceptional user experience. Coordinated onboarding, validated student data, and maintained...
Show more
PJ DISTRIBUTORS
SME Relationship Manager & Deputy Branch Manager
Aug 2019 - Feb 2025 | 5y 6m
Supervised branch processes and staff to achieve quality targets, minimize operational risks, and maximize customer satisfaction. Developed the client portfolio for greater profitability and cross-sold...
Show more
BANCO GALICIA
Premier Account Executive
Jun 2015 - Aug 2019 | 4y 2m
Provided financial advisory for high-value clients. Maintained continuous interaction with the Private Banking division to develop new business opportunities and planned agendas to meet commercial tar...
Show more
BANCO PIANO
Account Executive
Jun 2014 - May 2015 | 11m
Assisted with account openings, banking product sales, and direct customer service to support branch operations. Analyzed marketing strategies and consumer trends to segment client profiles.
Relationship Building
Active Listening
Customer Service
Sales Acumen
Coaching
Creative Problem-Solving
Sales
Adaptability
Communications
Leadership
Most proud of (2/3)
1st
Led branch team to re-engage walkaway clients, resolving issues and converting frustration into repeat customers.
2nd
Streamlined onboarding and coordinated university post-sale partnerships using Pipedrive, boosting platform adoption.
Career Highlights
1/1
Branch Team Leader — re-engaged dissatisfied clients
Reversed client churn through proactive outreach
Argentina, 2025
In my role as branch team leader I organized and coached the team to call clients who had left...
Show more
Fun fact about me
I’m a little clumsy sometimes — I can trip over absolutely nothing! I always end up laughing at myself, though. Life is more fun when you don’t take yourself too seriously.
My values
Customer-Centricity
Honesty
Leadership
Team Empowerment
Problem Solving
Education
UCES
Project Management
2024
UCES
Marketing
2020
Universidad del Salvador
Event Organization
2011
Certifications & Qualifications
EFSET English Certificate – C1 Advanced (71/100)
EFSET2026
Digital Marketing Professional
European Innovation Academy2026
Language(s) I speak
Spanish
Fluent
English
Fluent