- Provide excellent frontline customer support through various communication channels
- Maintain a high standard of customer service and customer satisfaction following company guidelines.
-...

Improved conversion rate by 12% through CRO experiments and UX enhancements. Prioritized and delivered product backlog items aligned with business goals, maintaining detailed documentation. Defined briefs...

Defined and executed product strategy and roadmap for SEO-driven growth. Increased organic traffic by 15% in the Brazilian market. Improved top-10 keyword rankings by 32% through briefs and cross-functional...

Led product strategy and roadmap for LATAM affiliate platforms. Increased conversion rate by 7% via A/B testing and UX improvements. Improved organic visibility by 30% through customization of product...

Supported product growth through off-page SEO initiatives. Delivered 200+ high-quality backlinks across priority markets. Improved backlink health and domain authority. Collaborated with product and SEO...

Managed Consumer Engagement Services as a strategic communication tool for Nestlé, aligning with key business objectives and initiatives. Oversaw the Nestlé Consumer Center, including the Nestlé Collect...

Promoted the company’s products and services while developing and maintaining strong relationships with prospective and existing clients and partners. Delivered presentations within assigned markets and...