Oversaw key customer journeys and high-risk areas for regulatory compliance and protection. Identified and escalated critical risks early, ensuring business and customer interests were protected. Aligned...

Acted as subject matter expert for KYC, CDD, and AML topics. Conducted EDD on PEPs, RCAs, and performed sanctions screening. Delivered onboarding and KYC regulatory training, managed recruitment, and provided...

Managed customer verifications and account queries. Reviewed legal documentation, performed AML checks, raised SARs, and conducted PEP and sanctions screening. Verified payments, ran media reports, identified...

Handled customer queries and complaints across multiple channels and worked efficiently with internal teams to resolve customer issues.

Conducted customer background checks, managed self-exclusion and Time-Out requests, and monitored casino gameplay for fraud detection.

Provided multi-channel customer support and complaint resolution, collaborating with internal teams for swift resolution.

Accepted sports bets by telephone, processed deposits, and ensured adherence to regulations.

Delivered customer support and coordinated with business units to resolve account issues.

Trained new support agents for office launch and delivered regulatory training on Responsible Gaming and online gambling.

Offered multichannel support and complaint management, and worked with internal teams to address customer queries.

Managed daily restaurant operations, conducted stock and cash checks, and trained new staff in a busy environment.