Kobi Amin
Driving customer retention and operational excellence through data-driven insights
Netanya, IL
Full time
On-site/Hybrid
Customer-facing professional with a decade of experience in customer service, operations, and client relationship management. Recently served two years...
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My Career Journey
1/5
Pylon Payments
Customer Success Manager
Jan 2024 - Present | 2y 9m
Led merchant onboarding from KYC to live processing, ensuring smooth integration. Managed billing cycles and monthly invoicing, reconciled commission reports, and guaranteed timely payment collection....
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Yango Delivery
Business Operations Manager
Jan 2022 - Jan 2024 | 2y
Oversaw investigations into lost packages using CRM, Freshdesk, and Excel, identifying root causes and operational improvements. Collaborated cross-functionally to resolve complex issues, consistently...
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BeachBum
Customer Service Specialist
Jan 2021 - Jan 2022 | 1y
Used data analysis and collaboration with departments to improve user experience. Led a refund initiative reducing tickets by 50%, managed inquiries, and consistently met 100% KPI and SLA targets.
Payoneer
Customer Care Approval Specialist
Jan 2014 - Jan 2019 | 5y
Reviewed customer documents, focusing on Arabic authentication, reducing translation needs. Analyzed data and flagged fraud to Risk. Built and managed bi-weekly schedules for 250 reps with ShiftOrganizer,...
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Intelligence Corp, Unit 504, IDF
Arabic Listener, Sergeant Major
Jan 2009 - Jan 2013 | 4y
Customer Service
Relationship Management
Relationship Building
Communications
Investigation
Proactivity
Organizational Skills
Prioritization
Problem Solving
Collaboration
Most proud of (2/3)
1st
Spotted a platform crisis, alerted the merchant, and prevented loss of a VIP client and reputational damage.
2nd
Cut support issues 90% by investigating lost packages and optimizing courier payments through cross-functional collaboration.
Career Highlights
1/2
Client-facing escalation & retention
Averted platform crisis and retained a VIP merchant
Netanya, IL,
As a client-facing specialist I spotted a real crisis on our platform that threatened a VIP merchant....
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Client onboarding & proactive performance monitoring
Shortened onboarding by aligning expectations and monitoring performance
Netanya, IL, 2026
As a client-facing specialist I maintain daily contact and continuously monitor client performance,...
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