Kevin Redonda
Fast-learning customer service agent passionate about languages and problem-solving.
Zinacantepec, MX
Full time
Remote
Customer Service and Sales Agent with experience at Red Awning, Moonpay, Binance, and Arrivia. Recognized for fast learning, adaptability, and a passion...
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My Career Journey
1/4
Red Awning
Customer Support Executive
Aug 2023 - Present | 2y 9m
Provided B2B customer support via live chat, managed escalations through Jira, and used Intercom and HubSpot to track client interactions. Generated KPI reports and delivered personalized solutions to...
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Moonpay
Crypto Support Specialist
Apr 2024 - May 2025 | 1y 1m
Provided high-quality customer support via live chat and Zendesk, ensuring satisfaction in a fast-paced digital finance environment. Conducted KYC/KYB verifications and escalated suspicious activity to...
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Binance
VIP Customer Experience Advocate
Sep 2021 - Jul 2023 | 1y 10m
Assisted users across multiple channels with crypto transactions, KYC/EDD verifications, fraud prevention, and other inquiries, ensuring timely resolution through Zendesk and SLA compliance. Promoted to...
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Arrivia
Bilingual Sales Agent
May 2021 - Oct 2021 | 5m
Worked as an outbound sales agent, making over 80 calls per day to engage members and highlight the benefits of their accounts. Tailored offers to meet individual needs, aiming to close sales while enhancing...
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