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Kevin Muro
Driving customer growth and retention through strategic SaaS success leadership.
Buenos Aires, AR
Full time
Remote/Hybrid/On-site
Customer Success and Account Management leader with over 14 years of combined B2B SaaS and client-facing commercial experience. Proven record managing...
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My Career Journey
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1/8
Wazuh INC
Director of Customer Success
Jul 2024 - Present | 2y 3m
Buenos Aires, AR
Lead a global team managing a $15M+ ARR portfolio of 1,000+ customers; drove $500K+ in account growth in under 12 months; launched Technical Account Management for enterprise clients; standardized CS processes;...
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Wazuh INC
Customer Success Manager III (Senior)
Aug 2023 - Jul 2024 | 11m
Buenos Aires, AR
Managed strategic B2B cybersecurity portfolios; led renewals, expansions, executive relationships, and success plans; executed C-level reviews and implementation; maintained reporting; mentored new CS...
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Wazuh INC
Customer Success Manager II (Semi Senior)
Dec 2022 - Aug 2023 | 8m
Buenos Aires, AR
Wazuh INC
Customer Success Manager I
Aug 2022 - Dec 2022 | 4m
Buenos Aires, AR
Marken
Project Manager
Oct 2021 - Aug 2022 | 10m
Buenos Aires, AR
Led client-facing healthcare and clinical-trial projects; managed stakeholders, plans, budgets, risks, training, and delivery; upheld contractual commitments.
Marken
Project Specialist
Jan 2021 - Oct 2021 | 9m
Buenos Aires, AR
Coordinated global clinical-trial logistics programs; supported customer communication, budgeting, invoicing, reporting, forecasting, SOPs, and operations.
Farmanet
Senior Account Manager
Jul 2019 - Jan 2021 | 1y 6m
Buenos Aires, AR
Managed pharmaceutical commercial accounts; led relationship management, billing, customer communications, and KPI analysis to support decisions.
Droguería Meta
Account Manager
Apr 2016 - Jul 2019 | 3y 3m
Buenos Aires, AR
Managed sales and distribution with healthcare organizations; developed commercial proposals, tenders, and supported marketing for pharmaceutical products.
Adaptive Leadership
Change Agility
Communications
Coaching
Decision Making
Customer Service
Education
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UADE
Social Communication
2019
Language(s) I speak
Spanish
Fluent
English
Intermediate
Italian
Beginner