Conducted CDD/EDD reviews on customer accounts identified through financial, behavioural, or risk-based triggers. Performed structured AML and Safer Gambling assessments in line with regulatory requirements....

Led CDD/EDD reviews on customer accounts flagged for financial or behavioural risk indicators. Assessed AML and Safer Gambling concerns using a structured, risk-based approach. Identified and verified...

Partnered with sales and marketing to enhance customer experience and VIP loyalty programs. Drove acquisition and retention through personalised engagement.

Assisted EDD reviews of high-risk customer files. Supported acquisition while ensuring regulatory compliance.

Supported compliance, AML, and customer safeguarding procedures. Acted as liaison between operations and customer-facing teams to improve service delivery.

Delivered high-touch service to HVCs and supported promotional campaigns. Collaborated with marketing on loyalty and retention strategies.

Supported in-club and online player engagement strategies. Hosted player events and represented the club brand.

Managed live table games with a focus on service excellence. Trained junior team members and promoted guest engagement.

Conducted live games and supported tournaments and guest events. Assisted in customer relations and promotional activities.