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Katie Luan Duxbury
Detail-oriented administrator with a passion for customer service excellence.
Gibraltar, GI
Full time
On-site/Hybrid/Remote
A dedicated, detail-oriented professional with extensive administrative support and customer service experience across several sectors. Skilled in Microsoft...
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My Career Journey
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1/7
One 3 Eight Ltd
Administration Assistant / Receptionist (Temporary)
Jan 2014 - Present | 12y 4m
Supported administrative functions, managed reception, and maintained records.
Kindred Group PLC
Customer Service UK/Global
Sep 2021 - Present | 4y 8m
Delivered high-quality customer service via multiple channels, collaborated with compliance and safety teams to resolve complex issues, conducted training sessions and mentored new agents, managed player...
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Self-Employed
Make-Up Artist & Temp Freelance
Jun 2019 - Sep 2021 | 2y 3m
Provided professional make-up artistry services while working temporary roles in various companies.
Food Co
Administrator/Supervisor
Jun 2020 - Sep 2021 | 1y 3m
Supervised cashier operations, managed daily financial reports, organized stock and inventory control, handled staff scheduling and coordination, and processed supplier payments efficiently.
Ladbrokes Coral PLC
Customer Service Agent (Non-VIP/VIP)
Nov 2018 - Jun 2019 | 7m
Managed customer accounts and promotions using Open Bet and IMS systems, handled escalations and delivered excellent support across multiple communication channels.
Classic Cuts
Hairdressing Assistant
Aug 2017 - Jan 2018 | 5m
Assisted stylists, managed client appointments, and handled retail product sales.
Early Learning Centre
Retail Assistant (Christmas Staff)
Nov 2017 - Dec 2017 | 1m
Assisted customers, processed transactions, and managed stock rotation during the holiday season.
Empathy
Open Mindset
Teamwork
Support Colleagues
Multitasking
Coaching
Proactivity
Active Learning
Willingness To Learn
Most proud of (2/3)
1st
Trained and onboarded customer support hires, coached a difficult trainee and escalated issues to leadership.
2nd
Expanded my skills and advanced my career after mentorship from managers at FoodCo and Kindred.
Career Highlights
1/1
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Customer support trainer — enforced standards and safeguarded performance
Coached and escalated an underperforming trainee to protect the team
Gibraltar , 2025
In my role training new support hires I worked with a trainee who wasn’t responding to coaching....
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My values
Empathy
Open-Mindedness
Teamwork
Accountability
Continuous Learning
Education
Delamar Make Up Academy, Ealing Film Studios, London
Advanced Complete Make-Up Artist
2017
Aphrodite Beauty Academy, Gibraltar
Level 2 & 3 Beauty Services
2017
Westside High School, Gibraltar
GCSEs: Maths (C), English (C), Science (D), Dual Science (D), Art (D), Spanish (D)
2014
Certifications & Qualifications
Permanent Lashes, Make-Up, Waxing Certification
2026
Language(s) I speak
English
Fluent
Spanish
Intermediate