Karine Hakobyan
Driving business growth through IT service delivery and stakeholder engagement.
Łódź, PL
Full time/Project based
Remote/Hybrid
Results-driven professional with experience in business development, service delivery, and IT service management. Led end-to-end client projects for international...
Show more
My Career Journey
1/4
Inetum
Process Manager - Knowledge Manager
Jun 2024 - Present | 2y 3m
Led strategic knowledge initiatives to enhance service delivery and client satisfaction. Collaborated with cross-functional teams for best practice integration. Implemented AI chatbot solutions to improve...
Show more
Fujitsu
Associate Service Delivery Manager
Jan 2023 - Jan 2024 | 1y
Developed a network of decision-makers and drove digital transformation initiatives. Led client meetings and logistics, oversaw service planning, built client relationships, traveled for business. Mentored...
Show more
Fujitsu
Business Skills Trainer
Jan 2018 - Jan 2024 | 6y
Delivered leadership and communication training to enhance team performance. Created workshops supporting organizational development and collaborated with L&D and marketing to align trainings with strategic...
Show more
Fujitsu
IT Knowledge & Content Manager
Jan 2021 - Jan 2023 | 2y
Defined and executed knowledge strategies across multiple accounts. Conducted market research, collaborated with SMEs to identify business opportunities, developed content and proposals for client eng...
Show more
Persistence
Politeness
Persuasive Communication
Accountability
Collaboration
Communications
Most proud of (2/3)
1st
Implemented and documented a monthly audit process, standardizing reviews to keep content updated and teams aligned.
2nd
Guided teams on reversibility and client test readiness, checked documentation, ran knowledge transfers, and tracked progress.
My values
Accountability
Consistency
Perseverance
Communication
Dedication
Education
University Jean Moulin Lyon – iaelyon School of Management
MBA, Knowledge Management
2023
University Sorbonne Nouvelle – Paris 3
Master 2, French Language Studies
2016
Yerevan State University
Master, Linguistics and Translation Studies
2013
Yerevan State Pedagogical University
Bachelor, Pedagogy, English Language, and Literature
2011
Certifications & Qualifications
ITIL4
2026
O365 Fundamentals
2026
Certified Trainer
2026
Language(s) I speak
English
Fluent
French
Fluent
Armenian
Fluent
Polish
Beginner