Fintech professional with over 6 years of expertise in billing and payment systems, specializing in bridging business requirements with technical execution. Experienced at SHIFT4 as a Financial Operations Analyst and at GOTO GLOBAL as a Billing Product Specialist, delivering system enhancements and data-driven insights. Adept at optimizing workflows, user flows, and end-to-end deployments. Passionate about understanding user behavior and motivated to drive impact leveraging technical and product-oriented mindset. Seeking to apply my strengths and curiosity in dynamic fintech environments.

Financial Operations Analyst

Analyzed payment flows and RCA rules to resolve logic failures and increase success rates. Developed SQL dashboards and alerts to track KPIs and provide insights. Managed system upgrades and deployments with external vendors. Optimized workflows via customization, aligning functionality with operational needs. Served as technical focal point for training and onboarding. Managed billing platform lifecycle for services in Israel, Spain, and Malta. Mapped user flows and requirements, collaborating from definition to delivery. Prioritized roadmaps and analyzed data for enhancements improving accuracy, transparency, and efficiency.

Billing Product Specialist

Implemented Technicians & Service module, translating client needs into technical specs for custom development and operational alignment. Developed custom SQL queries and reports for data-driven monitoring and conducted end-user training for successful system adoption.

SAP Implementor

Conducted ITGC audits and risk analysis for financial institutions, ensuring regulatory compliance and documenting complex technical processes.