Driving efficiency and compliance in fintech operations and IT controls.
Full time
On-site/Hybrid/Remote
Operations professional with extensive experience in banking and fintech, specializing in account onboarding, loan processing, and high-risk remediation....
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My Career Journey
1/8
HSBC
Banking Operations Associate - Account Onboarding
Nov 2024 - Jan 2026 | 1y 2m
Cairo, EG
Managed complex retail account onboarding for non-resident and high-risk customers, ensuring full compliance with global KYC/AML/CDD standards.
HSBC
Retail Banking Associate - Account Management
Jan 2023 - Nov 2024 | 1y 10m
Cairo, EG
Managed retail, high-value, and non-resident accounts, overseeing account closures, CRS/FATCA compliance, and high risk remediation with 0% external error. Executed critical service actions, improving...
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Arab Developers Holding
Property Consultant
Nov 2022 - Jan 2023 | 2m
Cairo, EG
Contacting potential clients to offer them property consultancy services.
New Door
Realtor Senior Sales
Aug 2021 - Nov 2022 | 1y 3m
Cairo, EG
Assisting buyers with the customizing and selection of their new home.
GeoEnergy Petroleum Services
Account Manager/Business Developer
Nov 2020 - Feb 2021 | 3m
Cairo, EG
Serve as the lead point of contact for all customer account management matters.
KPMG Hazem Hassan
Consultant IRM Officer/IT Auditor
Oct 2019 - Mar 2020 | 5m
Cairo, EG
Evaluated IT General Controls (ITGCs) and automated application controls over 40+ cloud-based and API-driven systems, supporting financial statement and regulatory assurance.
NBK (National Bank of Kuwait)
Consumer Lending Officer – Auto Finance
Jun 2019 - Oct 2019 | 4m
Cairo, EG
Meet with loan applicants to identify their needs and collect information for loan applications.
Vodafone UK
Customer Service Representative
Dec 2014 - Oct 2015 | 10m
Cairo, EG
Education
Modern Sciences and Art University
Bachelor in Management of Information Systems
Ongoing
ESLSCA
Professional Diploma in Fin-Tech and Blockchain
2025
Certifications & Qualifications
Certificate of appreciation for exceptional customer service.
HSBC2026
Certificate of appreciation for Q2 2023 HSBC.
HSBC2026
Conceptualized and implemented a process improvement initiative resulting in a 0.2 FTE efficiency gain