Juan Felipe Fernandez
Driving SaaS growth and client retention through analytics and leadership.
Buenos Aires, AR
Full time
Remote/Hybrid
Client Success Director with a record in scaling SaaS revenue and managing large client portfolios. At Infinity Box, I led growth from $0 to $200K MRR...
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My Career Journey
1/4
Infinity Box / Loans-Io
Client Success Director
Jan 2022 - Present | 4y 9m
Buenos Aires, AR
Scaled the company from $0 to $200K MRR in one year while maintaining a churn rate under 20%. Managed a portfolio of 100+ active clients. Led and developed a team of 8+ Client Success Managers, building...
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Teleperformance
Workforce manager Sr
Jan 2020 - Jan 2022 | 2y
Promoted from Workforce Analyst to Senior Workforce Manager in only 6 months. Managed workforce operations for 300+ agents and led a team of 18 workforce specialists. Created KPIs, forecasts, schedules,...
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Scotiabank
Financial Advisor
Jan 2018 - Jan 2020 | 2y
Managed high-value client portfolios and specialized in mortgage advisory. Recognized as Employee of the Month multiple times. Provided financial guidance in English and French. Consistently exceeded sales...
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Sitel S.A
Customer service representative
Jan 2015 - Jan 2018 | 3y
Delivered support for First Data's U.S. prepaid card customers. Resolved issues related to transactions, activation, fraud, and replacements. Consistently exceeded QA and first-call resolution metrics...
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Education
Universidad Jorge Tadeo Lozano
Master in International Business
2020
Universidad Jorge Tadeo Lozano
Bachelor of International Trade and Finance
2018
Language(s) I speak
Spanish
Fluent
English
Fluent
French
Fluent
Italian
Intermediate