Josué Miguel Velasco Ramírez
Customer-focused professional skilled in support, retention, and technical troubleshooting.
Mexico City, MX
Full time
Hybrid/Remote/On-site
Customer Success Specialist with extensive experience in customer care, technical support, and client retention across fintech, legal, and administrative...
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My Career Journey
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1/6
Urbvan by Kolors
Corporate & Customer Operations Associate
Jun 2025 - Sep 2025 | 3m
Managed B2B user support, route registration, database updates, incident resolution, and alternative transport services. Maintained communication through corporate channels.
ConfiAbogado
Customer Success
Mar 2024 - Mar 2025 | 1y
Plata Card
Customer Care Agent
Jul 2023 - Jan 2024 | 6m
Provided support and assistance to store clerks via chat and email, resolving issues with the mobile app and sales process to ensure successful transactions and positive customer experiences. Managed seller...
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PayJoy
CX Customer Experience Representative
Jun 2022 - Apr 2023 | 10m
Supported clients through legal processes, building trust and focusing on retention to drive customer growth.
Teleperformance México, BBVA
Analista de Soporte Técnico
Oct 2017 - Apr 2021 | 3y 6m
Provided first-level technical support for ATMs and facilities, including remote recovery and ticket generation for follow-up by vendors or field engineers.
Instituto Espacio Recreativo
Auxiliar Administrativo
Aug 2016 - Aug 2017 | 1y
Handled administrative tasks for students, staff, and teachers, including documentation, payment processing, and office management. Managed social media, email, and grading systems.
Education
Universidad Autonoma de la Ciudad de México
Licenciatura en Comunicación y Cultura
Ongoing
Computación del Golfo Oaxaca
Diplomado en Informatica Empresarial
2017
Colegio Nacional de Educación Profesional Técnica
Bachillerato Economico - Administrativo
2016
Language(s) I speak
Spanish
Fluent
English
Beginner