Handled customer due diligence, developed and implemented compliance policies, prepared invoices and legal documents, and managed international legal documentation and reporting.

Managed onboarding, compliance, employee relations, training and development, recruiting, and maintained employee records and shift schedules.

Managed KPIs, onboarding and training, coaching, supported agents, attended briefings and meetings, and improved technical skills.

Conducted customer due diligence, AML, financial advising, compliance, assisted with account openings, portfolio management, and handled inbound and outbound calls in English and Spanish.

Ensured compliance procedures, advised management on risks, managed loans, led teams, conducted onboarding and training, coached staff, and participated in meetings with clients.

Assisted customers with account openings, compliance, and portfolio management, focusing on investment objectives and risk tolerance.

Provided financial advice, compliance, managed customer and bank privacy, and ensured ethics and regulatory compliance.

Delivered customer service, achieved sales targets, prepared employee work schedules, and led teams.