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Joanna Matusewicz
Customer-obsessed compliance expert balancing risk management and business growth.
Gibraltar, GI
Full time
On-site/Hybrid
Strategically minded compliance professional with a strong foundation in customer service and account management. Over four years at Amazon, progressing...
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My Career Journey
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1/5
Amazon Spain
Subject Matter Expert - EU Tax & Trade Compliance
Jan 2024 - Present | 2y 4m
Serve as Program Coordinator and escalation point for EU 3P Compliance programs, managing legislative requirements and de-risking platform partners. Prepare Weekly Business Reports and dashboards for case...
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Amazon Spain
Compliance Account Manager
Jun 2021 - Dec 2023 | 2y 6m
Barcelona, ES
Part of the compliance team for EU Tax & Trade. Help selling partners identify compliance needs and guide them through legislative requirements to de-risk and ensure friction-free selling. Build long-lasting...
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Philips Healthcare
Executive Assistant
Aug 2019 - Mar 2021 | 1y 7m
Warsaw, PL
Provide comprehensive administrative support to the CEO of CEE district, Board of Directors, and General Manager. Handle administrative tasks, manage schedules, financial administration, communication...
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GTLD Systems
Account Manager
Sep 2018 - Jul 2019 | 10m
Gibraltar, GI
Operate as the point of contact for assigned customers. Develop and maintain long-term relationships with clients and stakeholders. Monitor and analyze registrar’s usage of the product. Develop trusted...
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Radisson Blu
Guest Service Manager
Apr 2016 - Aug 2018 | 2y 4m
Warsaw, PL
Oversee check-in and check-out procedures, including reservations and financial transactions. Manage the guest relations team to ensure compliance with standards and operating procedures. Analyze customer...
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Microsoft Office
Problem Solving
Multitasking
Customer Service
Most proud of (2/3)
1st
building a compliance escalation structure & coordinating critical workflow for huge de-risking proj
2nd
Maintained high standards by creating internal quality audits (structure etc)
Career Highlights
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Award on annual gala for Philips Healthcare CEE 2021
Award in the category "Customer first"
Warsaw, PL,
I received an award on annual gala for Philips Healthcare Central Eastern Europe, for the support...
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My values
Adaptability
Collaboration
Continuous Learning
Problem Solving
Balance
Responsibility
Education
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Collegium da Vinci
International Relations
Ongoing
Certifications & Qualifications
ACAMS and Cybersecurity courses
2026
Language(s) I speak
Polish
Fluent
English
Fluent