Jelena Manojlović
Detail-oriented technical support expert with legal background and strong analytical skills.
Technical Support Associate with over 4 years of experience in the banking sector, specializing in troubleshooting, incident management, and compliance-driven...
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My Career Journey
1/2
NCR Atleos
Technical Support Associate
Dec 2023 - Present | 2y 9m
Belgrade, RS
Provide technical support for ATMs across UK and Ireland, coordinate with banks and vendors, resolve faults remotely, manage incidents via ServiceNow, prepare daily reports, and train new colleagues.
Trizma (Mplus Serbia)
Helpdesk Representative (project Worldpay)
Oct 2021 - Dec 2023 | 2y 2m
Belgrade, RS
Supported card machines for UK/ROI/Gibraltar businesses, troubleshot transaction and device issues, performed identity verification, escalated fraud indicators, collaborated with internal teams, and ensured...
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Education
University of Belgrade, Faculty of Law
Law
Ongoing
Certifications & Qualifications
The ABCs of the Banking and Insurance Business: AML, KYC, the NAIC, IFRS, and More
Linkedin2026
Introduction to Data Analysis using Microsoft Excel
Coursera2025
Microsoft Excel Basic/Intermediate
Kampster2025
Customer Relationship Management and Customer Experience for Business Success
HP Life2025
Business Email Communication
HP Life2025
NCR Internal Compliance Courses (Security Awareness, Global Anti-Money Laundering, Code of Conduct, FSC Telephone Skills)
NCR2025
Time Management
Kampster2021
Language(s) I speak
English
Fluent
Serbian
Fluent