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Jacob Watkins
Committed to growth and client engagement through customer service and retention expertise.
Gibraltar, GI
Full time
Hybrid
Hard-working and adaptable professional with extensive experience in customer service, retention, sales, and technical support. Most recently held roles...
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My Career Journey
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1/7
Betvictor (BVGroup)
Retention Executive (Canada and ROW)
Apr 2023 - Jan 2026 | 2y 9m
Worked primarily in the Canadian market, utilized sports knowledge to implement marketing strategies, planned and executed CRM campaigns around sporting events, reported on campaign uptake and cost, executed...
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Betvictor (BVGroup)
Customer Service Agent (Level 3)
Mar 2022 - Apr 2023 | 1y 1m
Answered live chats, advised on documentation for account verification, explained promotions, handled a range of queries from fraud to bet settlement, helping to shape decisions for future career moves...
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My Chicken Door LTD (TA ChickenGuard)
Sales/Technical Support Executive
Jan 2021 - Feb 2022 | 1y 1m
Acquired and retained clients, managed accounts, provided technical support and diagnostics via multiple channels, issued replacement parts, maintained spreadsheets, provided on-call support for diverse...
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GibDock (EDEC)
Apprentice Mechanical Engineer
Jan 2019 - Dec 2019 | 11m
Developed hand skills using various tools, completed vehicle service tasks, performed risk assessments, wrote job reports, and gained practical engineering experience as part of an NVQ Level 2 apprent...
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Domino's Pizza
Delivery Driver
Jan 2018 - Jan 2019 | 1y
Delivered orders, assisted with restaurant closing duties including cleaning and restocking, and ensured compliance with operational procedures.
Raj’s Curry House
Waiter
Jul 2016 - Jul 2017 | 1y
Managed orders, ensured customer satisfaction, assisted with side tasks, single-handedly managed restaurant floor during certain periods which developed multitasking and interpersonal skills.
KiKi Lounge Restaurant
Waiter & Kitchen Porter
Jun 2014 - Aug 2014 | 2m
Assisted with table waiting and kitchen tasks during the summer, contributing to team operations and honing customer interaction skills.
Detail Oriented
Working Quickly
Advising
Empathy
Most proud of (2/3)
1st
Headhunted from Customer Services into CRM after resolving complex verification, fraud and Refer-a-Friend issues and manually crediting customers.
2nd
Planned and executed CRM campaigns for Canada & ROW, reporting uptake and cost and improving onboarding to boost retention.
My values
Quality
Efficiency
Education
Bayside Comprehensive School
GCSE
2017
Certifications & Qualifications
MCA STCW
2026
Powerboat Level 2
2026
Language(s) I speak
English
Fluent