Customer-focused professional with a B.Sc. in Computer Science and diverse experience in customer relationship management, consultative sales, and service delivery. Most recently, serving as a Service Advisor at Ran Dayan Service Center, managing complex customer processes, leading cross-functional teams, and translating technical findings into actionable insights. Previously excelled as a Customer Service & Sales Representative at Clal Insurance, meeting sales targets, handling customer objections, and maintaining CRM documentation. Demonstrates strong analytical and technical acumen, highly organized approach, and a proactive mindset. Motivated to leverage technical, analytical, and interpersonal skills for impactful, customer-focused roles in dynamic environments.

Manage dozens of customer interactions daily, serve as the main contact from needs assessment through delivery. Owns concurrent customer processes, coordinates diagnostic staff, mechanics, and drivers. Translates technical findings into recommendations and identifies additional service opportunities.

Service Advisor

Manage an independent tutoring activity, diagnose individual needs, and adapt complex explanations to different audiences.

Mathematics, Programming & Computer Science Tutor

Coordinated personnel, vehicles, and equipment; tracked statuses and prioritized operational tasks under pressure across multiple stakeholders.

Control Officer

Managed inbound and outbound calls, met sales targets and service KPIs. Conducted needs discovery, matched solutions, handled objections, and maintained accurate CRM documentation.