Itamar Bloch
Results-driven client-facing expert skilled in onboarding, client retention & process optimization.
Tel Aviv-Yafo, IL
Full time
On-site/Hybrid
Client Success & Account Management Professional with extensive experience managing client relationships, leading large-scale onboarding processes, and...
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My Career Journey
1/6
Israeli Air Force
Air Defense System Technician / Command Officer
- Present | N/A
Coordinated cross-team operations across divisions to ensure operational continuity, resolved operational issues under pressure, and applied structured problem-solving for workflow continuity.
Technoda
Learning & Client Success Specialist
Jan 2023 - Present | 3y 9m
Managed onboarding for 21,000+ participants, optimized client experience and engagement, delivered bilingual support in Hebrew and English, identified challenges, analyzed feedback, coordinated logistics,...
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Israeli Border Police
Volunteer - Special Unit for Agricultural Threats & Law Enforcement
Jan 2022 - Present | 4y 9m
Conducted field operations, supported investigations, and collaborated with multiple stakeholders to ensure accurate and coordinated outcomes.
Freelance
Coordination
Jan 2021 - Jan 2023 | 2y
Managed client relationships and contracts end-to-end with production companies and direct clients, coordinated schedules and expectations to ensure delivery and client satisfaction, built long-term relationships...
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Psychotherapy Program
Sales Project
Jan 2020 - Jan 2021 | 1y
Managed cold and warm leads, conducted discovery, handled objections, and built client relationships.
Israeli Air Force
Volunteer Musician
Jan 2018 - Jan 2020 | 2y
Built rapport with the community, organized performances, and created engaging experiences.
Adaptability
Multitasking
Calmness Under Pressure
Handling Confrontation
Creative Thinking
Self-Sufficiency
Innovation
Improvisation
Analytical Skills
Teamwork
Most proud of (2/3)
1st
Managed onboarding for 21,000+ participants, delivering bilingual Hebrew/English support, improving processes and client engagement.
2nd
Calmed and retained an upset group by splitting activity time and improvising extensions to keep sessions engaging without moving location.
Career Highlights
1/1
Onboarding facilitator — stabilized simultaneous sessions
Kept two onboarding groups engaged during a disruption
Israel,
In an onboarding session I stepped in when a counterpart was late and one group became frustrated....
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My values
Teamwork
Collaboration
Results-Oriented
Efficiency
Education
Wingate Institute
Personal Trainer Certification
2022
Kinneret Academic College
Electronics Practical Engineer
2017
Certifications & Qualifications
Graduated with High Honors
IDF Commanding Officer Course2018
First Place Winner, Project Fair
Kinneret Academic College2017
Graduated with High Honors
Kinneret Academic College2017
Graduated with High Honors
IDF Air Defense System Technician Course2017
Language(s) I speak
English
Fluent
Hebrew
Fluent