Ilya Manzhos
Bridging Web3 tech support with client trust and efficiency across global markets.
Tel Aviv-Yafo, IL
Full time
On-site/Remote/Hybrid
Experienced Web3 customer support and client relations specialist with over five years bridging frontline technical support, community moderation, and...
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My Career Journey
1/4
Personal & Professional Learning
Crypto / On-Chain Experience
Jan 2022 - Present | 4y 5m
Active in global prediction markets, analyzing on-chain activity, DeFi flows, asset swaps, and cross-chain bridge mechanics, gaining hands-on Web3 expertise.
Various High-Profile Crypto Influencers & NFT Projects
Web3 Community Moderator & Support Ticket Specialist (Freelance)
Jan 2020 - Jan 2024 | 4y
Managed high-traffic Discord and Telegram communities, handled technical support for wallet integration and smart contracts, maintained security by eliminating threats, and translated challenging Web3...
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Canada Express Immigration Agency
Sales & Client Relations Consultant / Immigration Services
Jan 2018 - Jan 2024 | 6y
Guided international clients through regulatory procedures with empathy, resolved billing and documentation issues, and drove improvements for client satisfaction, consistently exceeding service targe...
Various Clients
Remote Customer Support Representative (Freelance)
Jan 2022 - Jan 2024 | 2y
Delivered comprehensive support to global clients, resolved billing and account inquiries, documented cases, and escalated technical bugs through internal channels.