Ilan Gilead
Driving merchant success in FinTech & SaaS with expertise in payments & API integrations
Ramat Gan, IL
Full time
Hybrid
Results-driven Customer Success professional in FinTech, payments infrastructure, and SaaS with a history of leading enterprise merchant relationships...
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My Career Journey
1/7
PalPayments / PalWallet
Senior Customer Success Manager
Nov 2025 - Present | 8m
Own end-to-end enterprise merchant relationships, lead payment integrations, act as primary interface between merchants and internal teams, oversee implementation of payment solutions, drive structured...
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Proftit.com
Client Success Manager
Jan 2021 - Nov 2025 | 4y 10m
Bnei Brak, IL
Managed B2B broker client lifecycle including onboarding, training, and account management. Delivered CRM and trading platform training, supported compliance and collections, developed business and improved...
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Become.co
Account Manager
Feb 2020 - Apr 2020 | 2m
Tel Aviv Area, IL
Built strong client relationships in a fintech startup, providing U.S. business financing solutions, delivered positive sales results, supported client growth opportunities. Role ended due to COVID-19...
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CV MASTER SaaS
Customer Success Manager
Mar 2019 - Feb 2020 | 11m
Or Yehuda Area, IL
Leverate
Business Operations Specialist
Feb 2016 - Mar 2019 | 3y 1m
Tel Aviv Area, IL
Provided operational and technical support to B2B broker clients, specialized in trading platforms, risk management, and automation, resolved trading issues, supported CRM processes, collaborated with...
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Rushmore Marketing Services LLC
Customer Support Manager
Jan 2015 - Dec 2015 | 11m
Tel Aviv, IL
Managed 4 casino brands and a team of 4 support agents; oversaw daily operations, customer experience, and performance management.
Webologic Ltd.
VIP Account Manager
Jan 2010 - Jan 2013 | 3y
Managed large VIP portfolio for US-focused gaming brands, primary client contact, focused on retention, upselling, and customer value, drove quarter-over-quarter revenue growth.