Monetization Manager with a background in psychology and biology, experienced in managing call-center operations, running SMS campaigns, and leading education programs. Proven strengths in team management, KPI tracking, CRM implementation, and behavioral analysis. Previously held roles enhancing operational efficiency, training staff, and managing customer success. Driven by a passion for optimizing processes and bringing measurable impact through data-driven decision making. Always motivated to expand skills and contribute unique insights to dynamic teams.

Managed call-center operations with 45 agents and optimized team performance. Coordinated SMS campaigns to enhance client engagement. Used CRM tools for lead tracking, and recruited, trained, and evaluated team members. Tracked KPIs and operational data to boost efficiency.

CC & SMS Operations Manager

Conducted Exposure & Response Prevention sessions, monitored client progress, tracked behavioral data, and collaborated closely with supervising psychologists.

ERP Practitioner

Led youth education programs, supervised instructors, mentored staff, and coordinated partnerships with municipalities and donors.

Regional Manager

Managed client onboarding and QA processes, trained site managers and contractors, and promoted product adoption through feedback collection.

Customer Success Manager

Trained in leadership and navigation, commanded teams, and delivered operational instruction.