Hugo Ferraz
Driving telecom transformation through leadership, strategy, and operational excellence.
Portugal , PT
Full time
Remote
Telecommunications engineering and technology professional with 15+ years of cross-functional delivery experience in multinational environments. Progressed...
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My Career Journey
1/5
Celfocus
Project & Delivery Manager
Nov 2025 - Present | 10m
Lisbon, PT
Leads cross-functional coordination and manages client relationships while driving operational excellence and customer satisfaction. Delivered an AI-driven Service Impact Assessment initiative for a Tier...
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Vodafone Portugal
OSS Delivery Manager for Portugal and Group
Nov 2019 - Jun 2025 | 5y 7m
Lisbon, PT
Managed the full lifecycle of 6 OSS inventory systems, a group-level asset inventory, €500,000 annual budget, vendor relations, and continuous improvements. Led and mentored development teams. Aligned...
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Confidential
Telecommunications Engineer Consultant
Dec 2010 - Oct 2019 | 8y 10m
Managed FTTH network inventory transfer, defined governance, collaborated across teams, and produced documentation. Supported Vodafone’s expansion through partnerships, reduced inventory errors and import...
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Nokia Siemens Networks
Telecommunications Technician
Jun 2009 - Nov 2010 | 1y 5m
Alfragide, PT
Provided first-line support for SDH and WDM networks for Orange Spain in a 24/7 NOC. Monitored, diagnosed, and coordinated incident resolution, introduced quality improvements enhancing diagnostic efficiency...
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Softsystems
Founder
Jan 2004 - Jan 2006 | 2y
Lisbon, PT
Founded and managed a small IT business providing custom PC builds, system configuration, and client support.
Education
ISEL - Instituto Superior de Engenharia de Lisboa
Electronic and Telecommunications Engineering - Specialization in Telecommunications
2012
Escola Superior de Tecnologia de Setúbal
Electrotechnical and Computer Engineering - Electronics and Computers
2008
Escola Secundária Ferreira Dias
Electrotechnics/Electronics
2001
Certifications & Qualifications
Scrum Fundamentals Certified (SFC)
SCRUMstudy2025
TOGAF® – Certification of Achievement for completing the training program
Simplilearn2025
Cybersecurity – Professional training course
IPFEL2025
DevOps Agile Development, Cloud Fundamentals, Network Security
Skillsoft2025
Agile Essentials – Level 1
Vodafone2024
Gemini & Vertex AI w/Challenge Lab
Google Cloud Skills Boost2024
Introduction to Generative AI
Google Cloud Skills Boost2024
AWS Certified Cloud Practitioner
Amazon Web Services Training and Certification2023
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best Practice2018
Language(s) I speak
Portuguese
Fluent
English
Fluent
Spanish
Fluent
French
Intermediate