Experienced professional with a background in quality control, customer care, and data entry. Currently working as a Quality Control Operator specializing in KYC verification. Previously served as an Officer in retail customer care at Seera Group, handling escalations, bookings, and customer support. Demonstrated leadership as a Team Lead at Majorel, managing teams and performance metrics. Strong communication, problem-solving, and adaptability skills, with a commitment to continuous development and delivering high-quality results.

Quality Control Operator (KYC verification process)

Handled escalations, inbound calls, and emails. Managed flight and hotel bookings including amendments, cancellations, and refunds via Amadeus GDS. Supported branches and assisted customers, including ministries bookings.

Officer - Retail Customer Care

Social Media Moderator

Data Entry Agent

Managed team and queues, created reports, delegated tasks, and monitored team performance and metrics.