Gohar Hakobyan
Multilingual expert in customer operations, compliance, and language education.
Experienced professional with a strong background in customer support, KYC/AML compliance, and education. Recent roles include Language Trainer at Apprentus...
Show more
My Career Journey
1/7
ACX International
KYC / AML Specialist
Apr 2024 - Jan 2025 | 9m
Conducted customer due diligence, sanctions and PEP screening (EU, OFAC, UN). Escalated high-risk cases in line with compliance procedures.
ACX International
KYC specialist
Apr 2024 - Jan 2025 | 9m
Yerevan, AM
Delivered personalized language instruction and structured learning materials. Assessed learner progress and adapted training methods.
Boost Internet GmbH
Customer Service Manager
Mar 2023 - Mar 2024 | 1y
Managed customer inquiries via ticketing systems, monitored KPIs, and supported service quality improvements.
Rise Tech
KYC Team Lead
Nov 2022 - Mar 2023 | 4m
Set up KYC processes, SOPs, hired and trained analysts, and tracked performance metrics.
Majorel
Senior Customer Service Representative, French Market (Bolt Project)
Mar 2021 - Oct 2022 | 1y 7m
Provided customer support, handled escalations, supported onboarding, and maintained service quality standards.
UMaster
Founder & Manager, Foreign Language Center
May 2018 - Jan 2021 | 2y 8m
Founded and managed a private foreign language center, overseeing operations and client relations.
Various Schools
French Teacher
Jan 2013 - Jan 2018 | 5y
Delivered classroom instruction, prepared lesson plans and assessments.
Multilingualism
Investigation
Customer Service
Team Leadership
Risk Mindset
Most proud of (3/3)
1st
Multilingual
2nd
Responsible
3rd
Love challenges
Career Highlights
1/1
Language center
UMaster Language Center
Yerevan, 2018
Opened my own language center in 2018 , but had to close it because of covid.
Fun fact about me
I write poems )
My values
Creativity
Customer Loyalty
Fairness
Flexibility
Wisdom
Risk-Taking
Quality
Family
Education
Armenian State Pedagogical University
French Language
Ongoing
Language(s) I speak
English
Fluent
French
Fluent
Russian
Fluent
Spanish
Intermediate
Dutch
Beginner