Spearheaded recruitment and onboarding of floor staff, designed and executed staff training programs, directed daily operations ensuring compliance with regulations, resolved high-stakes guest disputes,...

Attended and scheduled HOD meetings, responsible for all gaming staff and management, statistical analysis, projections and planning for business development, financial reporting, planning promotions,...

Oversaw casino general operations, reviewed staffing needs, assisted managers and supervisors to streamline operations, ensured compliance with policies and regulations, coordinated and resolved team ...

Recruited as pioneer Pit Manager-Trainer in VIP Crockford, oversaw suite and VIP room operations, ensured compliance with company policy and regulatory requirements, supervised and guided staff to maintain...

Audited cashier's cage reports, coordinated with surveillance, maximized operations performance and profitability, ensured compliance with policies and procedures, liaised with senior management, and regularly...

Reported to Casino Operation Manager for maximizing performance and profitability, ensured customer service, prepared and updated reports, assisted in implementation of operations, supervised Pit Managers...

Monitored tables, tracked player information, provided operational transactions, monitored suspicious acts, coordinated with surveillance for security.

Monitored tables, tracked player information, provided operational transactions, monitored suspicious acts, coordinated with surveillance for security.

Supervised gaming tables, ensured policies and procedures were followed, ensured security measures were not violated.

Provided frontline service, dealt games according to rules and procedures, communicated incidents to supervisors.