Giovanna Beatriz Almeida dos Santos
Bilingual specialist in customs, compliance, and client support across Brazil and Portugal.
Full time
On-site/Remote/Hybrid
Experienced professional with a background in Customer Experience, Administrative Analysis, Compliance, KYC, and Operations in Brazil and Portugal. Recent...
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My Career Journey
1/5
DHL Express Portugal
Customs Contact Backline
Aug 2024 - Present | 1y 9m
Lisbon, PT
Manage complex customs clearance processes, perform advanced document analysis, verify legal compliance, and coordinate with authorities and internal teams. Conduct outbound calls to collect information,...
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DHL Express Portugal
Customs Contact Frontline
Aug 2024 - Dec 2025 | 1y 4m
Lisbon, PT
Provided bilingual (PT/EN) support on the customs helpline, delivering clear, solution-focused guidance. Explained import/export processes in compliance with legal regulations and internal policies. Requested...
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CIRCLE
Receptionist & Hostess
Jan 2024 - Jul 2024 | 6m
Lisboa, PT
Welcomed international clients, delivering a premium service experience aligned with the brand positioning. Presented and sold membership plans, contributing to commercial targets. Supported administrative...
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Daycoval Bank
Junior Administrative Analyst
Nov 2020 - Aug 2023 | 2y 9m
São Paulo, BR
Registered and analyzed corporate clients during onboarding, including verification of documents, corporate structure, and financial information according to KYC requirements. Processed import declarations...
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Vips Corretora de Câmbio
Junior Administrative Analyst
Feb 2019 - Apr 2020 | 1y 2m
São Paulo, BR
Assisted clients in currency exchange operations, both in-person and via digital channels. Executed financial transactions in compliance with internal policies and Central Bank regulations. Provided guidance...
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