Gilberto Becerra Ramírez
Customer-focused advocate skilled in support, analysis, and team leadership.
Mexico City, MX
Full time
Hybrid
Experienced customer support professional with a strong background in customer relations, technical support, and supply chain management. Recent roles...
Show more
Hit play to meet me
00:00
/
00:00
My Career Journey
company_logo
company_logo
company_logo
company_logo
company_logo
company_logo
company_logo
company_logo
company_logo
company_logo
1/12
Apollo.io
Customer Support - Product Advocate
May 2025 - Present | 1y
Ciudad de México, MX
Provide world-class support as a product expert, helping users navigate product questions and challenges. Enable customers to achieve business goals using AI, deliver feedback to improve product and user...
Show more
Maersk
Bilingual Customer Service Representative
Jan 2024 - Feb 2025 | 1y 1m
Contributed to building great customer experiences by providing world-class service via inbound and outbound calls. Owned the resolution of last mile delivery issues, assuring customer satisfaction throughout...
Show more
ICON PLC
Customer Relations Advocate
Jun 2023 - Jan 2024 | 7m
Answered customer inquiries promptly and professionally, input data into business management systems, maintained records, and administered customer documentation. Supported account executives and project...
Show more
Carbon Systems
Customer Relations
Nov 2022 - May 2023 | 6m
Collaborated with B2B clients, set up accounts, processed hardware and software orders, prepared quotes, and routed communications. Worked with distributors to assist customers.
Operadora PayPal de Mexico
International Customer Support
Aug 2022 - Nov 2022 | 3m
Provided technical support for Zettle by PayPal POS, identified and categorized customer situations, and escalated issues to other departments as needed.
Shopmonkey
Account Manager
Jun 2022 - Aug 2022 | 2m
Recognized customers as the cornerstone of business, solved tough problems, delivered exceptional customer service, and built shop loyalty. Worked with teams to provide innovative solutions and managed...
Show more
Rackspace
Customer Service Tech
Jun 2021 - Feb 2022 | 8m
Acted as first line of customer support, received queries, identified issues, resolved or referred them, managed ticket queues, and organized tasks between departments to maximize accurate systems mon...
Show more
Fleet Complete
Customer Success Specialist/ASP Lundh
Feb 2021 - Jun 2021 | 4m
Delivered service and built loyalty with customers across North America using CRM tools and problem-solving skills. Analyzed customer problems, consulted experts, provided solutions, and represented customer...
Show more
Meiket Estudio
Customer Service
Feb 2016 - Feb 2021 | 5y
Provided information about services and courses, managed appointments, and handled budget planning.
Tech Mahindra
Customer Service Representative
Dec 2019 - Dec 2020 | 1y
Provided customer service for Verizon Wireless, handled calls, provided information, made changes, and promoted new services, focusing on customer needs and plan types.
Long Life Computing
Customer Service - Onboarding Specialist
May 2017 - Jan 2020 | 2y 8m
Contacted customers, provided information for security and systems needs, worked with teams to keep accounts updated, participated in projects, and ensured deadlines and quality standards were met.
Compucom
Commodity Admin/Supply Chain
Jul 2016 - Oct 2019 | 3y 3m
Responsible for obtaining hardware products, performing purchasing assignments, placing orders, expediting delivery, coordinating with departments, analyzing product and pricing trends, and documenting...
Show more
Time Management
Teamwork
Analytical Thinking
Creative Problem-Solving
Organizational Skills
Multitasking
Interpersonal Communications
Analytical Skills
Complex Problem Solving
Critical Thinking
Most proud of (3/3)
1st
When I have resolved Customer complex issues on their favor and the company's.
2nd
When found discrepancies and followed up to get to the root of the situation.
3rd
When I helped to change processes.
Career Highlights
1/1
highlight_image
Taking care of the situation
Talking change
Mexico, 2017
Found discrepancies on the orders as well as a better way to complete the preocess, so I made...
Show more
Fun fact about me
profile
I love music and I'm unable to play any instrument, but I can dance almost any rythm.
My values
Customer-Centricity
Reliability
Accountability
Collaboration
Teamwork
Integrity
Adaptability
Family
Belonging
Respect
Responsibility
Continuous Learning
Education
New Brunswick High School
High School Diploma
1998
Escuela Secundaria Tecnica No. 38
Accounting Assistant
1990
Certifications & Qualifications
Kevin Mitnick Security Awareness Training
2026
Power BI para Principiantes: Analisis de Datos
2026
Fundamentos de Analisis de la Informacion
2026
Como Liderar, una Cultura Centrada en el Cliente
2026
First Aid and Rescue Course
INCAP Tizayuca, HGO.2019
First Aid and Rescue Course
INCAP Tizayuca, HGO.2018
First Aid and Rescue Course
Honorable Fire Department2014
Certification of English as Native with an Accent
Berlitz Languages2012
Language(s) I speak
Spanish
Fluent
English
Fluent
Portuguese
Beginner
Italian
Beginner