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Giambattista Pellegrini
Multilingual customer support and compliance specialist with proven sales and moderation expertise.
Full time
Remote
Experienced compliance specialist and customer support professional with a strong background in content moderation, sales, and customer success. Recent...
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My Career Journey
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1/9
VikingCloud
Compliance Specialist - Customer Support Agent
Jan 2026 - Present | 4m
Assisted companies globally, communicated with users, supported PCI compliance, categorized companies, and investigated fraud. Achieved most compliance processes completed and top 3 agent satisfaction...
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Tiktok/ByteDance
Content Moderator - Customer Support Agent - Quality Analyst
Sep 2025 - Jan 2026 | 4m
Provided seller support, researched technical resolutions, removed dangerous content, analyzed results, set up KPIs, and calculated sales projections. Achieved highest cases handled and lowest negative...
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Meta
Content Moderator - Customer Support Agent
Jun 2024 - Aug 2025 | 1y 2m
Studied and suggested policy guidelines, moderated content, and sent formal letters to users. Achieved highest content reviewed, lowest handling time, and highest satisfaction rate in multiple months.
TikTok
Content Moderator
Mar 2024 - May 2024 | 2m
Moderated content, conducted investigations, and communicated decisions to users. Achieved highest number of content reviewed in April.
Cover Genius
Customer Service Agent - Claims Specialist - Complaints Handler
Oct 2021 - Mar 2023 | 1y 5m
Replied to customers, provided technical support, investigated claims, analyzed complaints, organized meetings, and created response templates. Achieved highest tickets closed, most claims investigated,...
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Cryptonary
Customer Success Manager - Customer Support Agent - Human Resources Assistant
May 2021 - Oct 2021 | 5m
Responded to queries, explained subscription offers, established customer support team, hired agents, created templates, and increased subscribers from 6541 to 12061 in 6 months.
Facebook
Marketing Support Specialist - Customer Support Agent - Quality Analyst
Sep 2018 - May 2021 | 2y 8m
Provided assistance to global businesses, solved technical issues, created advertising strategies, managed KPIs, and supported remote work transition. Achieved highest cases solved and satisfaction rates,...
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PW Capital LTD
Real Estate Agent
Mar 2018 - Apr 2018 | 1m
Conducted interviews, researched properties, provided support to tenants, and applied active listening and soft skills. Achieved Top 10 sellers of the month and sold/rented 15 properties in one month.
Goldicon Enterprise
Sales Marketing Executive
Oct 2017 - Nov 2017 | 1m
Assisted businesses in promoting new products, executed market studies, communicated with clients, created sales pitches and social media ads, interviewed potential customers, and provided pre- and post-sale...
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Education
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Birmingham City University
Business with Marketing - BA (Hons)
2020
Liceo Linguistico “Majorana-Laterza”
High School Diploma
2016
Language(s) I speak
English
Fluent
Italian
Fluent
German
Intermediate
Spanish
Intermediate
French
Intermediate
Portuguese
Intermediate