Lead and mentor a high-performing team of Key Account and Account Managers, drive standardized processes, build strategic relationships with top-tier partners, negotiate and implement global commercial...

Forged enduring relationships with key partners, led advertising inventory sales, cultivated accounts for growth, executed competitor analysis and sales initiatives, optimized revenue per FTD, developed...

Specialized in evaluating performance and delivering tailored account management, drove advertising sales, nurtured accounts into pivotal partners, conducted competitor analysis, maximized revenue per...

Cultivated partnerships with stakeholders, optimized performance, drove advertising sales, collaborated with Marketing and Content teams, maintained client satisfaction, managed affiliate deals, and oversaw...

Cultivated and nurtured VIP client relationships, implemented personalized engagement strategies, ensured compliance with AML/KYC protocols, identified new revenue streams, curated content for thetote.com,...

Collaborated with Operations Manager to optimize Contact Centre and Off Course Operations, managed costs, prioritized service excellence, implemented initiatives for operational efficiency, and fostered...

Specialized in data analysis for Tote wagering, monitored bookmaker activities for compliance, analyzed betting trends and Tote pool investments, and contributed to operational efficiency and integrit...

Oversaw operations and service delivery, coached and developed team, coordinated corporate hospitality, managed travel logistics, led customer engagement team, fostered expertise in sports and betting,...

Responsible for accurate calculation of race results, accumulated greyhound details, created race card comments, entered data in Race Management System, and conducted stewards inquiries.

Identified and analyzed credit card fraud cases, communicated with merchants and cardholders, conducted investigations, analyzed transaction data, and generated fraud prevention reports.

Addressed customer inquiries, discussed protection and investment needs, provided tailored recommendations, and built strong customer relationships.

Planned and oversaw customer service team activities, maintained customer relationships, liaised with trading department, analyzed data for traders, monitored customer profitability, and optimized engagement...

Handled race room operations, trading, text commentary, and customer support for greyhound and specials markets.