Gabriela Alvarez
(she/her)
Growth-driven Live Ops & Customer Success leader skilled in multi-channel campaigns.
Tel Aviv-Yafo, IL
Full time
Hybrid/On-site/Remote
Live Operations & Campaign Manager with extensive expertise in Customer Success. Demonstrated ability to manage platform integrations across 900+ global...
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My Career Journey
1/4
Tictuk (by Yum! Brands)
Live Ops Customer Success Manager
Jan 2019 - Jan 2024 | 5y
Led B2B onboarding for 30+ clients and integrated platforms across 900+ global KFC, Pizza Hut, and Taco Bell locations, driving a 60% sales increase. Managed end-to-end campaign setup and execution with...
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SandBox Media
Game Operations Assistant
Jan 2018 - Jan 2019 | 1y
Managed virtual currency and player balances for online casino brands. Reconciled daily game logs to ensure accuracy between deposits and payouts. Identified transaction anomalies to prevent revenue leakage...
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Genesis Tours
Customer Success Manager
Jan 2017 - Jan 2018 | 1y
Handled sales and trip coordination, including guides, restaurants, flights, and hotel reservations. Managed billing and retention treatments.
Eteacher Group
Retention Specialist | Shift Manager
Jan 2015 - Jan 2017 | 2y
Developed customer retention strategies to increase satisfaction and loyalty. Supervised team to meet retention goals and KPIs. Collaborated across departments to improve billing and service issues.
Curiosity
Resilience
Detail Oriented
Organizational Skills
Communications
Collaboration
Consultative Approaches
Active Learning
Calmness Under Pressure
Customer Service
Most proud of (2/3)
1st
Led B2B onboarding for 30+ clients and integrated platforms across 900+ KFC, Pizza Hut, and Taco Bell locations, driving a 60% sales increase.
2nd
Translated customer needs vs platform capabilities, built a cross-functional solution and improved workflow for the strategic KFC MX account.
Career Highlights
1/1
Strategic customer success — KFC MX enabled regional momentum
Delivered successful Tier‑1 rollout for KFC Mexico, shaping regional trust
Israel,
In working with KFC Mexico—a high‑stakes Tier‑1 customer—I managed a complex rollout that required...
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