Francesca Cristina Piazza
Strategic sales leader with cross-cultural expertise and a passion for customer experience.
Estepona, ES
Project based/Part time/Full time
Remote/Hybrid
Experienced Sales & Customer Experience Manager with a strong background in hospitality and travel. Proven ability to lead multicultural teams, maximize...
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My Career Journey
1/9
THIRDHOME
Relationship Manager / Member Experience Manager
Jun 2020 - Present | 5y 11m
Estepona, ES
Coordinating sales and customer service team; maximizing reservations; identifying potential members and attracting them to develop the club's portfolio of international properties.
BOATJUMP
Sales Agent
Jan 2020 - Mar 2020 | 2m
Valencia, ES
Customer service, increasing the company´s client portfolio, maximizing sales, and boat rental.
DISNEY CRUISE LINE
Future Reservations Manager / Guest Services Manager
Jan 2018 - Dec 2018 | 11m
Orlando, US
Advisory and reservation service with management software such as Seaware and Fidelio, providing clients with personalized planning and tailor-made services, collaborating in organizing weddings and e...
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CRYSTAL CRUISES
Concierge and Future Cruise Consultant
Jul 2017 - Dec 2017 | 5m
Amsterdam, NL
Promote and sell cruises and attend excursions and special events on board. Attention and management of VIP clients, supporting the Captain and the Director.
COSTA CROCIERE
Personal Cruise Consultant
Mar 2015 - May 2017 | 2y 2m
Promote and sell cruises, participate in gala and special events to create a network of new customers. Periodic reports for the marketing department.
STEINER LEISURE LTD / ROYAL CARIBBEAN INTERNATIONAL
Spa Receptionist
Feb 2014 - Dec 2014 | 10m
London, GB
Coordinate the greeting of all guests and promote spa services.
GRUPO CURSACH
Tour Leader
Jan 2010 - Jan 2013 | 3y
Mallorca, ES
WORLD EVENT
Hostess
Jan 2007 - Jan 2011 | 4y
SETTEMARI
Hotel Entertainer / Assistance
Jan 2008 - Jan 2010 | 2y
Education
University of Turin
Economic Degree
2013
Paris 12eme Val de Marne University
ERASMUS International Studies
2009
I.T.C Vera e Libera Arduino
Bachelor's Business Degree
2006
Language(s) I speak
Italian
Fluent
English
Fluent
Spanish
Fluent
French
Intermediate