LSS White Belt Certification

Data Analyst with a background in Economics, specializing in operational analytics and team leadership. Experienced in analyzing KPIs, building performance dashboards, and presenting data-driven recommendations to stakeholders. In the latest role as Team Leader, delivered process improvements increasing productivity by 25%. Previously supported accounting and fiscal processes, ensuring regulatory compliance. Adept at using Power BI and advanced Excel for data visualization and reporting. Dedicated to driving operational excellence, optimizing processes, and delivering impactful business insights.

Analyzed operational KPIs using Power BI and Excel to identify trends and improvement opportunities. Built dashboards to monitor SLA compliance, conducted variance and trend analysis, and presented insights to stakeholders. Supported process optimizations that boosted team productivity by 25%, improved North Star metrics, and reduced customer waiting time by 30%. Collaborated with cross-functional teams to drive data-backed operational changes.

Team Leader

Identified customer needs and provided data-driven solutions to enhance client satisfaction. Improved satisfaction by 15% through tailored solutions and ensured alignment with company policies.

Bilingual Customer Service Advocate

Generated and analyzed financial databases for monthly and annual tax filings. Ensured compliance with SAT regulations, managed invoicing for individuals and companies, and assisted with various tax-related administrative processes.