Federica Rusciano
Driving VIP client retention and operational excellence in account management.
La Línea de la Concepción, ES
Full time
Hybrid/On-site/Remote
Experienced account management professional with a strong background in VIP client relations, operational optimization, and executive support. Currently...
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My Career Journey
1/8
Biz-Bee
PA to the CEO & Head of Account Manager
Nov 2024 - Present | 1y 6m
Cyprus, CY
Provide high-level support to the CEO, manage complex schedules and travel coordination. Responsible for the strategic direction of the Account Management department, ensuring client retention strategies...
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Betclic Group
Key Account Manager
Jun 2020 - Present | 5y 10m
Sliema, MT
Orchestrated growth and retention strategy for a high-value portfolio of approximately 500 VIP members within the Italian market. Accountable for driving and reporting on KPIs, ensuring consistent revenue...
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Bet365
European Customer Account Advisor
Nov 2019 - Jun 2020 | 6m
Managed European customer accounts, ensuring high levels of service and resolution for account-related inquiries.
888 Holdings
VIP Account Manager
Aug 2018 - Nov 2019 | 1y 3m
Responsible for maximizing KPIs for a portfolio of 700 VIP members in the Italian market. Provided dedicated personal assistance to VIP members via multiple communication channels. Managed live events...
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888 Holdings
Customer Support Representative
Jan 2017 - Jul 2018 | 1y 6m
Handle customer contacts via email, chat and telephone. KYC. Fraud checks regarding payments methods. Processing withdrawals.
Portomaso Casino
Online Casino Dealer
Mar 2016 - Aug 2016 | 5m
Working as an online dealer for tables of Blackjack and Roulette. Entertaining players via chat, talking with them, commenting the game and explaining game rules.
Evolution Gaming
Live Support
Jun 2014 - Oct 2015 | 1y 4m
Respond to and where possible, resolve any issues raised by clients. Otherwise, escalate issue to next level assistance. Interacting with end-users to provide and process information in response to inquiries....
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Evolution Gaming
Live Dealer
Nov 2013 - Oct 2015 | 1y 11m
Working as an online dealer for tables of Black Jack, Baccarat, Casino Hold'em and Roulette. Entertaining players via chat, talking with them, commenting the game, explaining game rules, helping them to...
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