Evgeniya Guterman
Driving customer success with analytics and data-driven engagement for SaaS growth.
Full time
Hybrid/On-site
Customer Success and Account Management professional with 2 years of SaaS experience managing 100+ B2B accounts, leading customer onboarding, and cross-functional...
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My Career Journey
1/3
monday.com
Customer Experience Advocate (Support)
Jan 2025 - Dec 2025 | 11m
Supported global B2B customers by resolving product and technical issues while maintaining high customer satisfaction. Managed 30+ interactions daily, leveraging dashboards, CRMs, and KPIs for trend monitoring...
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Anima App
Customer Success Specialist
Jan 2021 - Jan 2023 | 2y
Managed 100+ international B2B customers, handled onboarding, training, demos, and ongoing support. Used HubSpot, Mixpanel, Intercom, and dashboards for customer health monitoring and trend identification....
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Young & Rubicam / ADV Group
Account Manager & Media Planner
Jan 2015 - Jan 2016 | 1y
Moscow, RU
Served as primary contact for international clients; managed integrated marketing campaigns, tracked timelines, budgets, deliverables, and provided reporting and recommendations.
Customer Service
Communications
Coordinating
Analytical Thinking
Adaptability
Relationship Building
Complex Problem Solving
Career Highlights
1/1
Onboarding & Support, Anima
Halved churn by overhauling onboarding & self‑service
Tel Aviv-Yafo, IL, 2026
At Anima I analyzed support conversations and customer feedback, then created targeted self‑service...
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Education
Russian State University for the Humanities
Linguistics and English Language
Ongoing
Financial University of RF
Financial Analytics and Economics
Ongoing
Certifications & Qualifications
Cambridge Certificate of Proficiency in English (CPE)
Cambridge2026
Certificate in Financial English (ICFE)
Cambridge2026
Language(s) I speak
Russian
Fluent
English
Fluent