Customer-focused professional with expertise in compliance, IT support, and client relations.
Full time
On-site/Remote/Hybrid
Experienced professional with over 10 years in customer service, IT support, sales, and case management across public and private sectors. Recent roles...
Show more
My Career Journey
1/11
PZU Lietuva life insurance
Finance Consultant
Nov 2025 - Present | 6m
Alytus, LT
Advised clients on life insurance, savings, and investment solutions tailored to their needs. Acquired new individual and corporate clients while managing existing portfolios. Conducted KYC verification...
Show more
Home Office
Immigration Caseworker
Jan 2024 - Jan 2026 | 2y
London, GB
Assessed and analysed information to support accurate decisions in line with UK immigration law and Home Office policies. Communicated professionally with applicants and colleagues, maintaining empathy,...
Show more
Aviva
IT online support
Jan 2018 - Jan 2024 | 6y
Norwich, GB
Conducted KYC verification and customer due diligence (CDD) to ensure AML compliance. Provided technical and customer support across Aviva's online platforms, handling account access, troubleshooting,...
Show more
Anglia Immigration Law
Administrative assistant
Feb 2020 - Jan 2024 | 3y 11m
Norwich, GB
Managed client communications via phone and email, scheduled in-person and virtual consultations, and sent confirmations and reminders. Greeted clients, prepared meeting rooms, and arranged interpreters...
Show more
Revolution Bars Group plc
Sales and Events Coordinator
Feb 2017 - Jan 2018 | 11m
Norwich, GB
Planned and executed corporate and private events from concept to completion. Managed client relationships, led sales meetings, and negotiated packages to maximise revenue. Oversaw budgets, forecasting,...
Show more
Rooftop Gardens
Barmaid/Waitress
Sep 2016 - Jan 2017 | 4m
Norwich, GB
Delivered professional bar and restaurant service, preparing drinks and serving food in a busy environment. Managed orders, bar tickets, and payments accurately while maintaining high quality standards....
Show more
NCFC
Barmaid/ Waitress/ Supervisor
Jul 2016 - Sep 2016 | 2m
Norwich, GB
Ensured professional customer service by greeting, seating, and serving guests in a busy bar and restaurant environment. Prepared and served cocktails, wines, and food while managing orders accurately...
Show more
Sugar and Spice Uk
Barmaid/Waitress/Supervisor
Jun 2015 - Feb 2016 | 8m
Norwich, GB
Delivered high-quality bar service, including greeting guests, preparing drinks, and serving food in a fast-paced environment. Managed cash/card payments, VIP tables, and special events, ensuring excellent...
Show more
Solar Essence
Sales Agent
Mar 2015 - Jun 2015 | 3m
Norwich, GB
Contacted prospective customers to promote products and maximise sales opportunities. Built rapport, handled objections, and converted leads into orders or trial agreements. Scheduled appointments for...
Show more
Sportsdirect.com
Casual Sales Assistant
Dec 2013 - Mar 2015 | 1y 3m
Norwich, GB
Greeted customers warmly, providing assistance and guidance to ensure a positive shopping experience. Maintained stock control, managed merchandise, and assisted with deliveries to ensure product availability...
Show more
CITY COLLEGE NORWICH
Student Ambassador
Feb 2014 - Mar 2015 | 1y 1m
Norwich, GB
Worked with underage students, handling confidential information responsibly and professionally (DBS checked). Represented the college during open days, providing tours and promoting courses to prospective...
Show more
Education
Six Form Centre @ CCN
A levels : Media Studies, Business Studies, Psychology
Ongoing
Certifications & Qualifications
Tattoo infection control level 2 (VTQ)
2025
Certificate: English language, Mathematics, Psychology, Sociology, Media Studies