Esther Sabah
Elevating customer service through operational excellence and personalized care.
Full time
On-site/Hybrid/Remote
I am an accomplished Sales, customer service and operations leader with over 20 years of experience in international and high-demand environments. My background...
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My Career Journey
1/6
Sheba Medical Center – Global Patient Services Division
Head of Sales & Customer Experience (B2B & B2C)
Jan 2023 - Present | 3y 5m
Tel HaShomer, IL
Lead international service and sales ops, managing global partners, CRM systems, KPIs, multicultural teams, and creating tailored training and customer experience projects.
Beacon Network
Global Account Manager
Jan 2017 - Jan 2023 | 6y
Miami, US
Managed international clients with budgets up to $300K/month, delivered personalized service solutions, maintained high retention and client engagement.
Operations & Call Center Manager
Logistics & Sales Operation
Jan 2015 - Jan 2017 | 2y
Bucharest, RO
Built and managed a 40+ agent call center, recruited and led teams, developed scripts, onboarding, and service standards, improved conversion and satisfaction.
Cloud 24/7 SaaS Company
Operations & Customer Support Manager
Jan 2013 - Jan 2015 | 2y
Eilat, IL
Managed customer support operations and quality, developed training programs to boost performance and customer satisfaction.
Victory Relocation & Real Estate Network
Co-Founder & COO
Jan 2001 - Jan 2012 | 11y
New York, US
Built and scaled a multi-state service business, led operations, logistics, customer experience, increased revenue, and implemented CRM systems.
Israel Defense Forces (IDF)
Operations Sergeant
Jan 1999 - Jan 2001 | 2y
Coordinated real-time operations in a high-pressure environment, managed communication channels, responded to dynamic situations, and developed crisis management skills.
Leadership
Coaching
Motivational Skills
Sales Acumen
Training And Development
Customer Service
Most proud of (2/3)
1st
Built a Romania-based call center from scratch and trained English-speaking staff to sell to US West Coast clients
2nd
Coordinated international medical-tourism cases: managed patient families, travel logistics and medical teams to save lives
Career Highlights
1/2
Trained English-speaking agents to sell to U.S. West Coast customers
Head of Sales and Operations
Bucharest, RO,
While building a Romania-based call center I recruited and trained English-speaking Romanian...
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Advisor in an international medical tourism call center
Coordinated life‑saving medical logistics for international patients
Ramat Gan, IL,
In an international medical tourism call center I triaged urgent cases and coordinated clinicians,...
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My values
Leadership
Teamwork
Compassion
Empowerment
Education
Kingsborough College, NYC
Business Administration
Ongoing
Reichman University
Government & Diplomacy
Ongoing
Certifications & Qualifications
Customer Success Management
Jolt, Tel Aviv2026
Language(s) I speak
English
Fluent
Hebrew
Fluent
Spanish
Intermediate