Emma Caller
Driving client success and growth through expert sales, account management, and leadership.
Tel Aviv-Yafo, IL
Full time
On-site/Remote/Hybrid
A skilled Senior Account Manager with recent experience at BrandShield in cyber security and MoonActive in gaming, adept at managing high-value client...
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My Career Journey
1/5
BrandShield
Senior Account Manager
Jul 2021 - Present | 5y 1m
Acted as primary office administration contact, managed scheduling, travel, and diary management for senior staff. Coordinated client meetings, incoming calls, messages, and deliveries. Provided client...
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MoonActive
Senior Account Manager
Jul 2020 - Jul 2021 | 1y
Managed relationships with 200+ VIP players, drove player engagement, retention, and sales. Analyzed player data, planned and executed promotional campaigns, collaborated with product teams to optimize...
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Virgin Active Health Club
Sales Consultant
Oct 2017 - Sep 2019 | 1y 11m
London, GB
Met daily KPI targets, performed competitor analysis, generated new business through site visits and calls. Led facility tours, tailored membership solutions, processed applications, and created monthly...
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Empire Design
Office Manager
Oct 2015 - Oct 2017 | 2y
London, GB
Managed team of six, oversaw recruitment, training, and induction. Coordinated new business initiatives and store merchandising, monitored stock and sales targets, prepared monthly reports, analyzed data...
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Sorbet Beauty Salons
Salon Manager
Oct 2010 - Oct 2015 | 5y
London, GB
Calmness Under Pressure
Support Colleagues
Collaboration
Results Focused
Proactivity
Communications
Customer Service
Empathy
Listening Skills
Relationship Building
Most proud of (2/3)
1st
Designed and executed a targeted VIP engagement campaign with exclusive rewards, retaining frustrated players.
2nd
Managed 200+ VIP players and led proactive communications and promotions that made at-risk players feel heard and stay.
Career Highlights
1/1
Targeted engagement campaign for frustrated VIP players
Prevented VIP churn after major game update
Israel,
When a group of VIP players became frustrated after a game update, I designed and executed a...
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My values
Open Communication
Collaboration
Belonging
Authenticity
Results-Oriented
Education
CPPD
Advanced Diploma Humanistic Counselling
2019
CPPD
Diploma Humanistic Counselling
2018
The Open University
BSc Psychology
2014
Language(s) I speak
English
Fluent
Hebrew
Intermediate