Elvira del Rosario Russo
Driving customer success through education, empathy, and proven retention strategies.
Santiago del Estero, ARG
Full time/Part time
Remote
Seasoned Customer Success Specialist with over 20 years of experience transforming customer experiences in digital environments through user-centered strategies....
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My Career Journey
1/3
Escuela Hospitalaria Domiciliaria Banda
Professional Advisor, Team Member
Jul 2010 - Present | 16y 3m
La Banda, AR
Designed emotional education tools for children with chronic illnesses, delivering personalized support in 95% of cases. Advised teachers and families, supporting emotional well-being and educational continuity...
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Online / Remote Practice
Clinical & Digital Psychologist | Customer Support & Success
May 2024 - Dec 2025 | 1y 7m
Designed a proprietary three-stage support method to improve the experience and follow-up of each user. Conducted 30 individual support processes, achieving a 95% completion rate on therapeutic goals....
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Centro de Hemodiálisis Nephrol Dial
Patient Follow-Up Psychologist
Sep 2008 - Apr 2024 | 15y 7m
Santiago del Estero, AR
Managed personalized follow-up for approximately 40 patients per month, ensuring continuity and support throughout the process. Achieved 98% voluntary participation in monthly interviews. Coordinated actions...
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